Client Services#

Responsibilities#

Responsible for scheduling and resourcing of customer projects across amazee.io
Responsible for keeping customers informed of project status and delivery schedules
Responsible for getting estimates and controlling overruns
Responsible for closing out projects and ensuring handovers are completed to BAU support staff
Responsible for delivery of project work for customers
Onboarding new customers to the platform
Ensuring customer success when using amazee.io hosting services
Regular interactions with customers to build rapport and improve customer retention
Providing insights into the health and status of a customers use of amazee.io products and services
Participation in client roadmap and architecture discussions
Evangelising feature requests of customers with Lagoon or Platform teams
Suggesting professional services engagements to customers
Responsible for customer health and relationships
Ensure the customer has adequate CDN and WAF capabilities in action for all environments
Coordination of any penetration tests
Monthly reporting including highlighting any traffic anomalies that warrant further investigation
Ensuring customer is aware of minimum monthly deployment recommendations for all environments