Platform#

Keeping systems online and running 24/7!

Responsibilities#

Manages, maintains and monitors all clusters 24/7
Manages, maintains and monitors global Lagoon Infrastructure 24/7
Monitor all production sites 24/7
Reacts to infrastructure alerts
Reacts to outages reported from customers via Client Support Team
Provides Out-of-Office Hours Customer Emergency phone support (see Being On-Call)
Continuously improves amazee.io Platform
Coordinates with external partners (e.g. VSHN, AWS, GCP, Azure, Fastly) to ensure stable operation
Guarantees platform and website uptime SLA
Coordinates with Lagoon Team for Lagoon Features, Releases, Issues
Coordinates with and supports amazee.io Security Team
Monitors, analyses, and optimizes infrastructure costs with the help of knowledge from the Business Operations Team and tooling from the IT Team
Create and update Statuspage entries during outages and maintenance
Writes post-mortems for more significant outages on time (see Post Mortem Process)

1st & 2nd Level Customer Support
No direct communication to customers during outages (communication happens via Statuspage)
No Support Client Application issues or requests
Maintain Lagoon Codebase
Create reports on Site Uptime