In this section of our handbook we will cover what our onboarding process looks and feels like, and give you a sense of what to expect upon joining amazee.io as our latest team member.
There is no “one size fits all" approach to every onboarding. Your lead will be tailoring your onboarding plan for your role and your individual strengths and potential development areas. However every onboarding follows some key points.
The onboarding for your role starts the day you apply for the job. One of our main goals is to use this time even before you start, including the interview period, to prepare you for success and what to expect working for amazee.io.
Be vocal if something doesn’t make sense, bring your ideas to the table from day one. Importantly, we expect your feedback. Your mind is fresh. Point out the things that you think could be better during your onboarding, or things you just don’t get, and let your lead know. This helps us improve for everyone and tailor the onboarding to you.
The less distractions you have, the more you can focus on your onboarding. This means hardware deliveries on time, zero touch tech onboardings and correct access from day one. We don’t believe in flooding you with all of the information you’ll need for your entire career from the very start. Instead we focus on making things as smooth as possible, breaking things down into smaller chunks, and hitting frequent, smaller milestones and wins.
The time between signing the contract and starting a new position can be full of thoughts, sometimes even nerve inducing. It's happening, you’re starting a new role, but you don’t really know what’s going on in terms of preparation behind the scenes or how you’re going to settle.
To help avoid this worry, we get you involved in your onboarding before your first day, and aim for you to have several different team members reach out to you about certain topics. This way, your first day will feel less of a “cold start”.
We will get your new hardware delivered to your door before you start. The goal here is to provide you with the equipment you need to be successful in your role, and on time. The CISO will reach out to you via a Google form shortly after the contract has been signed, to collate your hardware order (Laptop, Monitor, Peripherals etc). Once this is ordered, the IT Team will reach out to you with any delivery tracking links, or confirmed delivery dates via email.
Our Legal & HR Manager will reach out to you separately, asking you to fill in some key administrative documents and an “employee details form”. This is so we can gather important information such as bank details so we can pay you, your preferred forms of address, and get your sweet sweet swag ordered.
This is where the wonderful Marketing team makes an appearance. They will contact you via email to introduce themselves, and gather a little information about you personally, so they can put together a short blog post to welcome you to the team and network on our social channels
Every new Amazee is assigned a buddy during their onboarding period to help guide them through some of the processes, quirks, and nuances of working at amazee.io. Your buddy will reach out to you before you start to say hello and introduce themselves.
Since signing the contract, your Lead and HR have been working on an onboarding plan for you in a document. This will detail your specific goals for the onboarding period, who you will meet and why. You’ll be sent this shortly before you start date.
You’ve completed all of the pre-onboarding bits and pieces, have an idea what to expect via your onboarding document, and have already been introduced to some members of the team, but now it’s time to jump in.
Your first day is all about getting you settled, making sure you’re setup, and meeting some key stakeholders related to your onboarding, this will include:
Your first week is designed to kick start your integration into the team, build your understanding of the tools and processes associated with your role and team, and to lay the foundations for your onboarding over the coming months.
Your role onboarding continues with further training within your workstream on your tasks and tools. You’ll also start the role “proper” and continue your cultural onboarding including:
As the weeks go on, you’ll have become familiar enough with your position to understand what you’re really good at, and what you might want more support on. Your goals following your first month will reflect this, and will evolve as you get settled.
At the 6 week mark you will receive an onboarding survey via Lattice. This will ask you questions about your onboarding experience, what went well, and what could be improved too. This allows us to continually improve the onboarding process for all future amazee.io employees, so any constructive feedback is very welcome!
Despite what we’ve said above, onboarding never really finishes. If you get to 3 months with us and don’t feel entirely comfortable in your new role, that’s normal. If we were entirely comfortable we probably wouldn’t be learning, so it’s a good place to be. After our 3 month nominal onboarding period though, there will be some changes.
And that’s pretty much it for onboarding!