If a customer fails to settle their service bill as of 30 days of being overdue we will enforce following service restrictions:
Level 1: 30-60 days of unsettled bills - Cutoff of Support services
Level 2: 61-90 days of unsettled bills - Cutoff of Deployments
Level 3: 91+ days of unsettled bills - Termination of services till the outstanding amount is settled in full.
Generally, we allow platform/infrastructure testing on customer applications. The information below needs to be communicated to amazee.io Support via [email protected] at least two weeks before the testing phase.
Testing Vectors and Scope
Point of Contact (Name, Email, Phone-Number) which we can get in touch with to stop the testing, if necessary
Start and end times
Broader Security- and Load Testing
Broader security testing needs to be communicated at least 4-weeks in advance.
Load Testing of the Customer applications
Security Testing of the Lagoon Infrastructure