Critical issue that warrants public notification and liaison with executive teams.
Platform Blocker Ticket
Critical system issue actively impacting many customers' ability to use the product.
Stability or minor customer-impacting issues that require immediate attention from service owners.
Minor issues requiring action, but not affecting customer ability to use the product.
Cosmetic issues or bugs, not affecting customer ability to use the product.
JIRA Ticket or Lagoon Issue
Severity Levels: https://response.pagerduty.com/before/severity_levels/