Responsibilities

• Act as the primary point of contact for a portfolio of clients
• Project manage Solutions projects including but not limited to extensions and maintenance projects, as well and internal and external custom projects outside of Solutions clients
• Manage project workflows for support tickets, feature requests, bug fixes, and enhancements.
• Coordinate cross-functional teams to ensure timely and high-quality delivery.
• Translate client needs into actionable tasks and manage priorities.
• Build and monitor project plans, budgets, timelines, and scope, identifying and communicating risks proactively.
• Ensure all deliverables meet acceptance criteria and align with client expectations.
• Document and report on project status, budget consumption, and client feedback.
• Work effectively with distributed teams and external stakeholders across multiple time zones.
• Foster collaboration, problem-solving, and proactive communication within project teams