Workstream Purpose

The purpose of the Client Services team is to ensure that the client is delivered what has been promised to them, and to maintain a close relationship with each client, continually developing our relationships and opportunities with them. We do everything we can to maintain a healthy and productive relationship with our clients. We are the bridge between Engineering, Sales, and the Client. We balance the best interests of the client and amazee.io, and it is through this balancing that we are able to build and hold the trust of our clients, and the wider market.

Responsibilities

• Responsible for scheduling and resourcing of customer projects across amazee.io
• Responsible for keeping customers informed of project status and delivery schedules
• Responsible for getting estimates and controlling overruns
• Responsible for closing out projects and ensuring handovers are completed to BAU support staff
• Responsible for delivery of project work for customers
• Onboarding new customers to the platform
• Ensuring customer success when using amazee.io hosting services
• Regular interactions with customers to build rapport and improve customer retention
• Providing insights into the health and status of a customers use of amazee.io products and services
• Participation in client roadmap and architecture discussions
• Evangelising feature requests of customers with Lagoon or Platform teams
• Suggesting professional services engagements to customers
• Responsible for customer health and relationships
• Ensure the customer has adequate CDN and WAF capabilities in action for all environments
• Coordination of any penetration tests
• Monthly reporting including highlighting any traffic anomalies that warrant further investigation
• Ensuring customer is aware of minimum monthly deployment recommendations for all environments